Frequently Asked Questions

Merchants subscribe to Buy Local through a monthly or annual membership plan to access the platform and create their business profile. When customers purchase products, payment is made directly to the merchant, not through Buy Local.

Each merchant is fully responsible for managing their own delivery or collection arrangements. Delivery options may vary depending on the merchant’s location and individual business setup.

Product quality, freshness, packaging and compliance with all applicable food safety and legal regulations are the sole responsibility of each individual merchant. Buy Local acts exclusively as a marketplace connecting buyers with independent local producers and businesses.

Yes. Restaurants and hospitality businesses can connect directly with merchants listed on Buy Local to discuss product availability, pricing, recurring orders and long-term supply partnerships.

No. Buy Local does not sell products directly. We provide the platform that connects consumers, restaurants and businesses with independent local merchants across Portugal.

All merchants are required to declare that they hold the necessary legal documentation and licenses required to sell their products in Portugal. Buy Local may request additional verification where applicable.

As purchases are made directly with individual merchants, any returns, refunds or complaints must be handled directly between the buyer and the merchant according to the merchant’s own policies and applicable Portuguese consumer law.

By buying through Buy Local, you support independent Portuguese producers, access fresher products, strengthen local communities and help build a more sustainable food system.